5 Questions You Should Be Asking Your Customers…

Tribes Research 26th October 2017
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5 Questions You Should Be Asking Your Customers
UnderstandUnderstand how effective your marketing strategy is. What is working and what is not working as well. Save money on ineffective marketing channels and focus your efforts and investment where you can see tangible results.
EngageWhat was it about your marketing, sales, branding etc that resonated with your customers. Understand the most effective way to convert your target audience from potential customers into paying customers.
IdentifyWhat do your customers expect from you? Did your CX deliver? Understand how your customers rate each stage of their CX experience. Identify key areas of improvement to ensure your business delivers a service worthy of 5 stars!
IncreaseWhat did your customers think of your product/service? Did it live up to expectations? Ultimately, would they purchase your product or use your services again? Listen to your customers and increase your customer loyalty/return rate.
More customersThe question of all questions! How likely would your customers be to recommend you? As far as marketing strategies go, nothing is more powerful than word of mouth recommendations. Look after your customers and they will look after you.